World Class Support, Without the Headaches.
Struggling to scale your support organization?
Not sure what problems lay ahead of you?
We can help build, train, and optimize your entire customer experience strategy. Don’t settle for “good enough”, instead create a world-class support experience that is a win for both your customers and your bottom line.
Scaling & Optimization
Your systems are ready to burst. We audit your tech, streamline processes, and implement smart automation so you can handle 10x the volume without hiring 10 new people. Get efficient, fast.
Hiring & Training
Great support starts with great people. We design irresistible roles, recruit high-performing talent, and create engaging training programs that ensure your team is skilled, confident, and ready to stay long-term.
Quality & Strategy
Tired of chasing ticket metrics that don’t matter? We help you define what world-class quality means for your brand. We then build the high-level strategy and playbooks that ensure every customer interaction moves you closer to your big business goals.
Let’s Bring Your Support Vision To Life
We aren’t just consultants—we’re practitioners. With over 15 years of experience helping high-growth companies elevate their support experience, we know exactly how to diagnose your issues and build sustainable solutions that reach your biggest support goals. Stop settling for average and start growing smarter.
Services
Our Support Superpowers
Tired of guessing? We don’t just hand out advice; we build custom, actionable solutions you can implement today. Our toolkit covers the three core areas needed to turn your support team into a customer retention machine.
Whatever your support goals are, we can help you achieve them, on budget, and on time!
Work Smarter
Stop manually repeating tasks. We dig into your workflows to find automation opportunities that can reduce hiring needs by as much as 40%. All while improving speed and consistency.
Hiring forecasting & framework
Finding your next support rockstar can be tough. When do you need to hire? How many people do you need? And where do you find great talent?
We design hiring forecasting formulas based on your real-world data. We’ll create tailored job profiles, interview scorecards, and a structured hiring process to consistently net high-performing, culture-fit talent.
Tech Stack Tune-Up
Is your CRM or ticketing system fighting you? We review your current technology, streamline your tools, and implement best practices to ensure your tech works for your team, not against it.
Customer Journey Mapping
Where are customers getting stuck? What makes them frustrated? When and how do your customers want to connect with you?
We map out the entire support journey to identify critical pain points and build a proactive strategy that delights customers before they even need to reach out.
What Our Clients Say
We’re proud to be the secret weapon for awesome support teams everywhere. Skip the stuffy reports and check out what our amazing clients have to say about working with us.
Chief customer officer – Searchspring
Chantele Gibson
Phil offers a rare combination of strategic vision and hands-on expertise.
At Searchspring/Athos, he transformed support operations by designing and implementing innovative processes that significantly improved responsiveness, customer satisfaction, and overall operational efficiency.
He also played a key role in developing high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement.
Beyond day-to-day operations, Phil brings a forward-thinking perspective, identifying opportunities for growth, streamlining workflows, and driving measurable results.
His strategic insight, leadership, and dedication to operational excellence make him an invaluable partner for any organization looking to optimize performance and achieve sustainable success.
CEO – Pressable
Vik Patel
Working with Phil Tompson and the team at Happy Customers Consulting has been a game-changer for us. They bring an incredible level of service, professionalism, and insight that has become critical to our success. Their partnership has not only improved our operations but also elevated how we serve our own customers.
Phil’s proactive approach, attention to detail, and genuine care for outcomes make him and his team an extension of our own. I highly recommend Happy Customers Consulting to any organization looking to drive measurable improvement, strengthen customer relationships, and operate at a higher level.
CEO – Roofr
Richard Nelson
Phil is a world-class support leader. He helped craft and shape customer support at Roofr, turning so many of our customers into champions and raving about our customer service.
Highly recommend Phil to anyone looking to create a customer experience that shines!
